Setting Expectations

 

Create a Habit of Setting Expectations

Arguably the most important trait of a leader is their ability to set clear expectations. It doesn’t matter if you are managing hundreds, thousands or just your self.  Setting expectations not only involves Vision to imagine a direction, but also includes a method and habit of clear communication. Our ability to set Expectations is responsible for what we accomplish, how we are viewed, and if others choose to follow us.  Expectation setting is critical when developing your “Personal Brand” or “Corporate Brand”.  It is important when you start out and imperative for you to grow.  It is literally where Vision and Communication intersect.  They are that important.

Like many of the things discussed in our blog, Expectation setting is not only a skill but it also needs to be a habit.  The deeper this is ingrained in someone, the more “natural” of a leader they appear.  Further more, instilling this skill/habit in your staff may be the single greatest thing you can do to build your organizations ability to generate revenue!

So many I have mentored have one of the two elements of this habit.  Many people have natural abilities to either envision how things need to happen to achieve “Success” or have a gift for communicating it, getting people to practice both elements simultaneously takes time and dedicated effort but is well worth it.

Establishing this habit will act as a catalyst for your team.  If you have been looking for something to kick start your group, you may have just found it! Supervisors or Managers that develop good leadership styles and habits have much higher productivity rates and lower attrition.  Managers don’t have to be leaders, they only need to hold people accountable and make sure the widgets get made (whatever your “widget” happens to be).  Leaders don’t have to be Managers.  Leaders are found in every position, at every age and skill level.  Leadership is a skill set that can be developed and enhanced, but they are also inherent and linked to ones personal value system.  Seldom do I find organizations value their internal leaders or even recognize them to a great extent.  Management is expected to be the leadership and the two are often confused.  Yet when an organization champions this leadership habit great things can happen.

Case study-

I have had a career of working with great leaders in their field and it was Lloyd Hill who told me personally that the key to Leadership in his organization was “the ability to set clear expectations”.  Mr Hill knew that employees WANT to contribute to their corporate environment and corporate health and that giving them the tools to do so would pay off in spades for any company that could assume this as a culture.

So what did he do?

He gathered a team to create the greatest recruitment, on-boarding and training tools (and teams)in his industry.  He created systems that allowed his Operational management teams the TIME needed to Train, Instill, and held accountable the employees to the expectations set through Training/On-boarding.  When I worked for him, I literally HIRED and FIRED by the Company Core Values(Expectations).  Performance is important, but is much easier to manage a group by broader expectations setting (clearly performance IS one of the expectations, but not the only one).  Managing this way creates the best outcomes for all involved.

When performance is the only expectation, culture suffers

When culture suffers you find increased turnover, higher costs and jeopardized loyalties (Customer and Employee). But put the right PEOPLE in the system and set the expectations and you are much less likely to have to Fire them!  This was NOT what most of that industry was doing at the time(early -mid 90’s).  I left that company 20 years ago and I can still name their Core Values!

Huge Results!

When I joined the company they were an “up and coming chain” they had about 500 Restaurants Nationwide, but when I left the company just 4 years later they had nearly 1400 Franchised Restaurants Internationally and were dominating their field.  Applebee’s International (A.I.I.) was forging new ground and everybody wanted to be a part of it.  I trained teams that went to Germany, Holland, Russia and Mexico to help establish this brand and it ALL came down to Setting Clear Expectations!

 

3 Keys to Setting Expectations

1.  Decide which is the most important thing to expect
  1. This starts with Business analysis– know your business, know your industry, determine difference and direction
  2. Utilize Strategic Planning to set direction
  3. Surround yourself with the right people to contribute and execute
  4. Knowing what went right (avoid over focusing on mistakes and repeat successes)

 

2.  Look for important “Opportunities” to Communicate these expectations
  1. Internal Communications – Not just in a drink the Kool-aid meeting, insure a consistently delivered message at all levels.  Repetition, written, branding(internal marketing) “Walk the Talk”
  2. Employee interactions – Interview, orientation, Training, reinforce daily (High fives) Employee group meetings, 1:1, terminations.
  3. External Communications – Corporate Marketing,  Social Media, & Advertising

 

3.  Understanding challenges in today’s work environment
  1. Location, location, location– Which is becoming more difficult with today’s changing workplace. Decentralizing posses a particular threat for modern leaders(more on that later)
    Employees thrive in situations of clear cut, well defined expectations of outcomes, behaviors, and processes.
  2. The right people – Unseasoned Management, unaligned management and selfish management will dissolve the expectation
  3. Reputation – media – bad corporations/companies are “greedy”, YELP reviews – culture shifts quickly now and your employees have a lot of outside influences
  4. TIME to do this!   Dedicated time to communication

 

I am sure you see the motif here, to set clear expectations there needs to be a plan, a communication plan, time and accountability for the actions that people choose once they have a clear understanding of what the expectation IS.  

Tip – Always question if an employee understood the Expectation before reacting to their actions.

 

If an individual is not meeting your expectations the root cause may be that;

  1. Your message didn’t make it to this person – check training/orientation
  2. The individual understands what is wanted and chooses not to follow
               (see our Progressive Discipline blog)

If multiple people are not meeting the expectations the root cause may be that;

  1. What you communicated wasn’t clear or achievable (Vision)
  2. Your team didn’t communicate well to their team (Grapevine)
  3. People don’t agree with the message (Culture)

Back to the drawing board!

              (see our Leadership Training Seminars)

In today’s business environment it is easy to assume because you said it, people are doing it. Right?  Your the boss, you say it and they do it!

It is important to understand the difference between ad-hoc and planned communicating. Planned communicating doesn’t need to be scripted but there should be at minimum a list of discussion points to insure all have been covered.  How many times have you said “I thought I told you that”!…??  Avoid miscommunication by writing key points ahead of time and sharing those lists with the listener, they will let you know if a point is skipped. While this may seem rudimentary it WILL insure everything gets said.  Doing this at an organizational level results in increased efficiency and effectiveness which all has a significant effect on your businesses ability to generate revenue.

Carpe diem!

 

0 thoughts on “Setting Expectations

  1. Truly a lot of beneficial information.
    http://viagrawithoutadoctorsntx.com/
    viagra versus nasal spray buy generic viagra viagra daily [url=http://viagrawithoutadoctorsntx.com/]viagra 100mg[/url]
    is the viagra clinic for real
    female on viagra
    viagra levitra compared
    how does viagra affect blood pressure
    philadelphia urology viagra
    viagra supply beijing

  2. Nicely put. Appreciate it.
    http://viagrawithoutadoctorsntx.com/
    wallgreen viagra generic viagra 100mg what colour are viagra tablets [url=http://viagrawithoutadoctormsn.com/]buy generic viagra[/url]
    girls opinion of viagra
    hotmail viagra adware virus
    drug female viagra
    fioricet soma tramadol viagra
    viagra composition wikipedia
    pill ring for viagra

  3. Thanks, I appreciate this!
    http://viagrawithoutadoctormsn.com/
    feedblitz news edinburgh pages viagra buy generic viagra didcount viagra [url=http://viagrawithoutadoctorsntx.com/]viagra without a doctor prescription[/url]
    viagra cialis and
    viagra cost
    woodoo viagra
    what if viagra lasts too long
    viagra dose online viagra dose url
    consumer report best natural viagra

  4. You’ve made your point quite nicely!!
    http://viagrawithoutadoctorsntx.com/
    what is better viagra or levitra viagra without a doctor prescription herbs like viagra [url=http://viagrapego.com/]viagra for sale uk[/url]
    viagra tarket market
    problem viagra vision
    viagra super force
    women use viagra
    viagra cialis samples
    discount viagra sales online

  5. Fantastic info. Thanks a lot!
    http://viagrapego.com/
    cialis tadalafil viagra generic viagra 100mg cheap viagra n0 prescription [url=http://viagrawithoutadoctormsn.com/]generic viagra 100mg[/url]
    difference between viagra 50mg and 100mg
    viagra headache
    hosta rosedale viagra
    can i take viagra
    charlie sheen viagra
    find viagra free sites

  6. With thanks! An abundance of information.

    http://viagrawithoutadoctormsn.com/
    aftermarket viagra buy generic viagra using viagra in bodybuilding [url=http://viagrawithoutadoctorsntx.com/]viagra online[/url]
    viagra for wimen
    generic viagra 3a caverta cialis cheap
    funkadelic viagra
    cheap viagra kamagra
    viagra and wanking
    cuddle chemical viagra post boosts

  7. Really tons of helpful advice.
    http://viagrawithoutadoctormsn.com/
    beyond viagra cheap viagra hotmail viagra adware virus [url=http://viagrawithoutadoctorsntx.com/]viagra online[/url]
    viagra users forum
    viagra as a aphrod
    natural foods that sub viagra effects
    viagra bumper stickers
    viagra add url
    order telephone viagra overnight delivery

  8. Seriously tons of great information.
    http://viagrapego.com/
    viagra cialis herbal substitutes samples buy viagra viagra online description chemistry ingredients sildenafil [url=http://viagrawithoutadoctorsntx.com/]viagra pills[/url]
    viagra for heart attack
    generic viagra from india pages edinburgh
    canadain online pharmacies viagra
    superdrug viagra
    michael smidt old viagra creep
    does health care cover viagra

  9. Amazing a good deal of fantastic knowledge.
    http://viagrawithoutadoctorsntx.com/
    mail order for viagra tablets generic viagra 100mg viagra where to order [url=http://viagrapego.com/]generic viagra 100mg[/url]
    viagra in deutschland
    viagra alternative new drugs
    rush limbaugh arrest viagra
    taking viagra life threatening
    viagra and money order
    safe viagra purchase

  10. Lovely information, Thanks.
    http://viagrapego.com/
    legitimate suppliers of viagra generic viagra online pfizer viagra trial offer [url=http://viagrapego.com/]viagra without a doctors prescription[/url]
    official viagra
    viagra canadian home office
    uric acid and viagra
    nitroglycerin and viagra
    boston medical center viagra
    viagra for babies with pulmonary hypertension

  11. Wow many of very good material.
    http://viagrawithoutadoctorsntx.com/
    deaths contributed to viagra generic viagra viagra order uk [url=http://viagrawithoutadoctorsntx.com/]viagra for sale uk[/url]
    viagra constipation
    is viagra a prescription drug
    male viagra cream
    wanted too buy viagra
    bug viagra nitrous cylinder
    buyimg viagra in australia

  12. Fantastic advice. Many thanks.
    http://viagrawithoutadoctormsn.com/
    nonprescription viagra australia buy viagra suppliers of generic viagra [url=http://viagrawithoutadoctorsntx.com/]viagra without a doctors prescription[/url]
    viagra handstand commercial
    vitamins vs viagra
    viagra pastilles
    recreational drug viagra
    moo moo edinburgh viagra tid news
    viagra women depressed statistics

  13. With thanks. An abundance of information.

    http://viagrawithoutadoctorsntx.com/
    direct sale of viagra to physicians viagra without a doctors prescription cheap viagra 25mg [url=http://viagrawithoutadoctorsntx.com/]buy viagra[/url]
    viagra toronto offices address
    viagra controlled substance
    internet sales viagra
    viagra best buy diet pills
    viagra tolerance
    viagra per day

  14. Kudos! I appreciate this!
    http://viagrapego.com/
    pink viagra germany viagra without a doctors prescription viagra and unicure pharmacy [url=http://viagrawithoutadoctorsntx.com/]viagra without a doctors prescription[/url]
    can viagra affect your heart
    best price generic viagra or cialis
    find search 76k cialis viagra pages
    afecta viagra el embarazo
    fsa eligible expenses viagra
    us pharmacy viagra

  15. You mentioned it very well!
    http://viagrapego.com/
    3 viagra dosage viagra online viagra 100mg tablet [url=http://viagrawithoutadoctormsn.com/]viagra without a doctors prescription[/url]
    viagra commercial canyon view lodge
    viagra windsor
    diffrence between cialis and viagra
    actress in viagra commercial
    viagra reversal
    rapid release viagra tablets

  16. Valuable material. With thanks.
    http://viagrawithoutadoctormsn.com/
    viagra for women uk buy viagra online does viagra affect blood pressure [url=http://viagrawithoutadoctormsn.com/]viagra 100mg[/url]
    viagra and plavix
    female viagra lloyds pharmacy
    insurance online viagra
    chinese viagra 5
    viagra professional 100mg pills buy online
    quail eggs better han viagra

  17. You said it perfectly.!
    http://viagrapego.com/
    natural herbal alternatives to viagra viagra online viagra 50 mg from canadian pharmacy [url=http://viagrawithoutadoctormsn.com/]buy viagra online[/url]
    viagra from health store
    viagra pros and cons
    viagra exctasy
    generic prescription viagra without
    most effective viagra alternatives
    viagra afghanistan

  18. You actually said it superbly.
    http://viagrawithoutadoctormsn.com/
    new zealand pharmacies with viagra buy viagra buy viagra canada [url=http://viagrawithoutadoctorsntx.com/]viagra generic[/url]
    viagra and cialis taken together
    levitra viagra price
    edinburgh uk viagra cfm moo tid
    free viagra free
    generic viagra advanced canada
    can older men and viagra

  19. Kudos. I value this!
    http://viagrawithoutadoctorsntx.com/
    viagra foods viagra online does viagra make you last longer [url=http://viagrawithoutadoctorsntx.com/]generic viagra 100mg[/url]
    amy reid is viagra really needed
    viagra effects on woman
    viagra heart racing
    viagra blood opens brain barrier
    generic viagra efficacy
    comparison viagra regalis levitra

  20. You definitely made your point.
    http://viagrawithoutadoctorsntx.com/
    safety of viagra after heart attack generic viagra online free sample viagra womens [url=http://viagrapego.com/]viagra for women[/url]
    i need viagra tomorrow
    viagra vs cyalis
    computer sending out emails viagra
    viagra round brown pill
    generic meltabs viagra
    viagra in drug test

  21. Wonderful content. Cheers.
    http://viagrawithoutadoctormsn.com/
    viagra generic brand viagra without a doctors prescription viagra vs viagra professional [url=http://viagrawithoutadoctormsn.com/]buy viagra[/url]
    wild viagra
    breakthrough treatment sildenafil viagra
    generic viagra softabs
    viagra weekenders
    young viagra use
    viagra head office toranto

Leave a Reply

Your email address will not be published. Required fields are marked *